Support Services Available to You
Our Technical Support team is expertly trained on all our computer hardware along with all supported software. This level of experience provides you an exceptional customer experience when assisting you with any technical issue you might be experiencing during setup or while operational.
Hardware Repair Services
In or out of warranty, it does not matter, RESUN customers receive support throughout the lifecycle of their hardware.
- You can start the repair process by contacting our Technical Support Department via Chat, Phone, or Email.
- When a repair request is made, you will first be routed to Tech Suppresuort to see if the issue can be solved remotely. If not, a RMA (Return Material Authorization) form will be sent to customers to begin RESUN in-house repair.
- Their may be additional charges for out-of-warranty repairs.
Enhanced Technical Services
RESUN offers enhanced technical services to customers who require that extra level of service.
- Expedited Repair Service
- System Update Service
- If you need added functionality / performance to your previously purchased RESUN Industrial Computer System, we have a service to update your existing system.
- If you need additional memory or a larger SSD on your RESUN Computer, we can assist you with our update service.
- Call your RESUN Sales representative for a quote to upgrade your industrial computers.